Terms and Conditions

Epsom Cars – Terms and Conditions

Thankyou Cars Limited (Trading name : Epsom Cars) for the convenience of customers and passengers, Epsom Cars has taken efforts to state the terms and conditions that govern our business operations.


Customers are charged according to their desire to travel at the time of booking. These listed prices are point-to-point only and do not account for any stopovers or detours. Any such alteration to the original travel itinerary may result in additional fees.

A seasonal surcharge of 50 percent on basic prices is chargeable on specified dates such as 24 to 26th December, 31st December, and 1st January.

All quotations made on the basis of the car you select.


Cash payments or debit/credit card payments are also acceptable methods of payment. All of the major payment terminals are card-accepting.

Cash Payments

After the trip is finished, customers can give the driver cash as payment. Only British Sterling could be used for cash transactions. Any other sort of currency is unacceptable.

Payment by Cards

Card payments must be made at the time of booking by customers. Prior to or on the day of the trip, cards are charged. There would be an extra £2.00 processing charge for all card payments. Customers must pay an extra £6 fee for reservations over £100. Customers do not required to use cards to make payments whether making reservations over the phone or choose to pay with cash.

Choice of Vehicles

The customer is in charge of selecting the appropriate vehicle based on the number of people and their luggage. Since it is similarly insured, a saloon car may be rented for a maximum of four passengers. Saloon car accidents only qualify for a four-passenger reward. The Estate, MPV, and MPV8 vehicles we arrange are similarly covered for a maximum of five, six, and eight passengers, respectively.

Restriction of Passenger Headcount and Luggage

If a passenger's headcount exceeds the established top limitations, we reserve the right to refuse service to that passenger. We may also decline to transport any luggage that is deemed to be excessive or hazardous for our cars while driving. It is advised that passengers do not bring along additional or unclear luggage.

Loading and Unloading

Normally, the responsibility of loading and unloading of luggage lies with the customer/ passenger. We bear no responsibility and nor are liable for any damage to your luggage, whatsoever, during loading and unloading. Chauffeurs could lend a helping hand but solely at the discretion of our customer/ passenger. In such case, the chauffeur claims no responsibility for any damage or unwanted event.

Waiting Time

Passengers and consumers are required to be at airports at the predetermined time following flight arrival. A brief break of 60 minutes is acceptable. A fee of 30 pence per minute is applied after that. A waiting time of 10 minutes is permitted for pickups within Epsom and surrounding regions; after that, a fee of 30 pence per minute is calculated. Prices are set on the premise that customers will be prepared to leave as soon as the car pulls up.

No Show

Charges are not refundable for ‘no show